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Visma IT & Communications AS is a part of the Software Government & Large Accounts division in Visma. Our vision is to be the preferred and relevant strategic partner of both Visma group companies and their customers. We enable them to achieve their goals by offering best in class tailored IT solutions that are secure, innovative, simplified and efficient. Our international teams are highly competent and specialised in their fields, and base their work on our wide knowledge of the Visma Solutions portfolio.
About the job
Visma IT & Communications is looking for a passionate Support Consultant in the Service Desk department for the Windows area.
You must have a drive to develop high quality processes that will run in an unusually complex technical environment. You will be a member of the Service Desk department, where your skills and contributions to manage our SaaS solutions and supporting tools will be very visible. You must love to help team members and to receive help from them. The team is international so you will use Dutch and English both written and orally. If the descriptions above fit you, and you can check several of the following bullets, Visma IT & Communications can offer you a very interesting work and very competitive terms.
Your skills, experience and abilities:
Excellent oral and written communication skills
Superior analytical and problem solving skills
Commitment to quality with a passion for testing
Strong ability to work independently as well as with highly cross-functional teams
Relevant education and experience
Interest in customer care and support
Self-driven and solution oriented
Positive and work well under pressure
Experience in testing, releasing and maintaining web based solutions on Windows technology stack is an advantage
Enjoys figuring out how to make systems fail in ways that help engineers improve their designs
Ability to prioritise and gauge tests for maximum safety and improvement gains. Careful and detailed approach to safety-related testing and documentation.
Customer care via our ticketing and phone system
Troubleshooting and problem solving
Documentation: create and keep up-to-date
Disponibility to work in shifts to cover our opening hours (8:00-18:00)
Work with different internal teams to understand product domains and address documentation/training needs
Communicate technical issues (both verbal and written) in a manner that is easy for the customer to understand
Possibly training more junior staff members
Maintain and grow a production environment in a way that makes the system increasingly maintainable
Work to resolve a running queue of application support tickets and debug complex problems as they arise
Visma is a leading provider of core business software for a more efficient and resilient society. We simplify the work of companies and organisations of all sizes, empowering people and helping businesses grow and thrive.
Think of Visma as an ecosystem of companies, cultures, and people, united by shared values and the vision to shape the future of society through technology.